These terms and conditions apply to the contract between parents and Claires Court Schools Limited for the provision of Holiday Club services. These terms and conditions do not apply to other out of school care services which Claires Court Schools Ltd makes available. Within this document the following definitions apply:
There is no minimum attendance as long as there are places available but attendance must be booked in advance. Within these limits there is freedom for the parent to select the length of care that they require subject to sufficient space being available. Parents should advise the Care or Playwork Manager in writing of intended absences. Where a child does not attend a booked session no reduction of fees is normally due.
Children should be brought at the booked time and positively delivered to a member of staff at the Holiday Club check–in. Children are to be collected promptly at the time they are booked till. Where a different person will be collecting the child, the parent must ensure that the Playwork Manager is made aware of this beforehand in writing. If a child remains uncollected at the end of the extended day provision the Playwork Manager will act in accordance with the Holiday Club Collection Policy.
Each child entrusted to the Holiday Club is recognised as an individual whose character will become well known to the Holiday Club staff with time. However parents know their own child much better than the Holiday Club staff ever will and it is required that parents fully advise the Holiday Club staff of any behavioural or medical problems. Where the child needs medicines to be administered the Holiday Club provision has established routines which must be followed by parents and which include the requirement for specific written instructions and for labelling of medicines.
Parents must recognise and accept that while the child is at the Holiday Club the Holiday Club staff may act in loco parentis in the absence of the parent. Where possible the staff will contact the parent at the emergency contact telephone number advised but this will not prevent the Holiday Club staff from taking suitable action in loco parentis.
Holiday Club charges are based on the type and number of sessions booked in each week. A schedule of charges is normally issued with the booking form. Full payment for Holiday Club is due at the time of booking. Holiday Club does not send reminders and reserves the right to cancel bookings and charge the appropriate cancellation fee where necessary. All cancellations must be received in writing, and will be confirmed in writing by the Holiday Club.
If a booking is cancelled by the parent, the following refunds apply. Up to 14 days prior to the booking a full refund will be made. 14 to 7 days prior to the booking 50% of fees will be refunded. 7 days to 1 day prior to the booking 0% of fees will be refunded. Alternatively, any booking may be postponed and redeemed during the same holiday period subject to space being available. The administration charge for each day changed is £5. Claires Court Schools Ltd reserves the right to cancel Holiday Club or its courses, activities and timetabled events at any time. In the event of Holiday Club being cancelled a full refund will be given or a credit issued.
All children participating in any activity that is based in or around a body of water must be water confident.
The parent and the child will comply with all rules and regulations of the Holiday Club as may be published from time to time. A list of Holiday Club Policies and Procedures is available on request and the documents may be viewed on the Claires Court Website or at our venue during Holiday Club dates. Claires Court Schools Ltd. reserves the right to refuse or exclude any person at any time prior to or during Holiday Club if in the opinion of a Principal that person is incompatible with the general well being and safe running of Holiday Club. In this instance no refund will be given and any costs incurred including any damage will be passed on to the parent.
Parents not satisfied with the care of a child must inform the Playwork Manager in accordance with the Holiday Club Complaints Policy.
Parents must satisfy themselves that the child has the insurance cover required against accident and loss or damage to personal property while attending the Holiday Club. The Holiday Club does not provide or maintain any insurance covers beyond those prescribed by law.
Parents must inform the Principal in writing immediately of any court orders in relation to the child for example as to parental responsibility, residence, contact, prohibited steps, specific issues or periodical payments. It is the responsibility of the parent to inform the Care or Playwork Manager immediately and in writing and by a personal visit in case of urgency if the Holiday Club provision is required to give any special precautions for the protection of the child.
Claires Court Schools reserve the right to cancel any course or activity(s) without notice, and vary from time to time the detail shown on the programme.